FAQ's
Checkout
Shipping
Returns
Paypal
Please make sure that your e-mail and mailing address entered in paypal is correct. If not, please e-mail us your correct e-mail and mailing address as soon an possible.
I recommend reading the frequently asked questions below before checking out. When you are ready you can click the view cart button to the right or the one below:
Under normal circumstances we ship 1-2 days after the order is received. Business days are M-F. If you order on a weekend it will be shipped out Monday or Tuesday. We ship out of California and use the United States Postal Service or FedEx depending on the weight of your order. Depending on where you live, delivery should take 3-5 business days and longer during the Holiday season.
If you need expedited shipping please feel free to
contact me at rawglow@yahoo.com and I will be happy to work with you.
After we have shipped your order we will send you a tracking number via
e-mail. If you do not receive an e-mail please check your spam mailbox
or contact us.
Sometimes your order will be shipped in two seperate packages they should arrive no more than a few days apart.
If you order something that is out of stock or backordered you will be sent an e-mail letting you know the expected time of shipment.
At this time we only ship items throughout the U.S. and only offer e-books internationally.
At Raw Glow we have a very strict return policy, we will only accept returns that have not been used or opened up to 30 days after purchase. If you order something and change your mind before opening it or using it please contact Raw Glow at rawglow@yahoo.com to get a RMA number. Returns cannot be processed without a RMA number.
Paypal is a secure way to accept credit card payments. PayPal has received close to 20 awards for technical excellence from the internet industry and the business community at large and has 100 million account members worldwide. It is available in 55 countries and regions around the world.
What if I don't have a PayPal account?
You can still use PayPal even if you don't have a PayPal account. For example: PayPal allows you the option to pay safely and instantly with all major credit cards. Once you have filled your shopping cart and you are ready to check out you can click on view cart and then click on proceed to checkout. Then just look to the left of the paypal log in box where it says, "Don't have a PayPal account? Use your credit card or bank account. Continue" See below. There is even an option to pay by e-check which routes the payment through your personal bank account. (There is an additional processing time of 4 days when the e-check option is used) If you shop online often, it is recommended to sign up for a Paypal account. It only takes minutes and is a very easy and secure way to shop online. The majority of my purchases made online are through PayPal, I find it easier because I don't have to enter my information each time I go to a new website, and after researching PayPal I think that it is one of the most secure ways to pay over the internet.
This is what it will look like if you look to the left of your screen when you are checking out. Click on continue if you do not have a PayPal account and would like to pay with a credit card or your bank account.
Is PayPal safe?
PayPal is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. They restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. They maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. They test their security systems regularly and also contract with outside companies to audit their security systems and processes. For more information on PayPal's security practices, please visit the Paypal Security Center at www.paypal.com.
My payment did not go through with PayPal, what happened?
If a payment does goes through with PayPal you will receive an e-mail confirmation and transaction number. If it did not go through, it could be that you did not complete the transaction or your connection with PayPal timed out before payment was complete.
Paypal did not accept my home address, why?
Paypal will only accept the address exactly as it appears on your credit card statement.
I paid with my bank account with an e-check, why has my order not shipped?
When paying with you bank it usually takes up to 4-8 days for your e-check to clear before your order can be shipped out. When your order is shipped you will receive a tracking number in your e-mail inbox.
<<Back to Raw Glow Online Shop
"One heart at peace can light up the world."
